What an Annual Alarm Service Includes
A full annual service to BS EN50131 standard includes: visual inspection of every device, walk-test of every zone, backup battery load-test (replaced if voltage low), inspection of bell-box and tamper switches, control panel firmware check, signalling path test (broadband, GSM and dual-path where fitted), wireless device signal-strength check and battery audit, keypad and reader test, log download and review, and finally a service certificate issued for your records and insurer.
Common Faults We Repair
Beeping control panels (almost always a low backup battery 3 to 5 year service-life). Tamper alarms (loose covers on sensors, bell-box or panel). PIR false triggers (dust, spider activity, faulty sensor or pet movement on non-pet PIRs). Wireless device 'low battery' or 'lost supervision' warnings. Failed signalling paths (broken broadband, expired SIM, or ISP changes). Programming wiped after power cuts on older panels. Keypad failures. Door contact misalignment.
Brands We Service
Texecom (Premier, Premier Elite, Veritas, Capture). Honeywell (Galaxy, Domonial, Accenta, Ademco). ADT-installed legacy systems including ADE Optima/Accenta and ProSys. Yale (HSA series, Easy Fit, Smart Living, IA series). Pyronix (Enforcer, Matrix, Castle Euro). Visonic (PowerMax, PowerG). Scantronic (9651, 9751). Menvier (TS series, 9000 series). EuroTech, Risco, DSC and most other brands sold in the UK in the last 30 years.
Upgrading Older Systems
Where a legacy system has reached end-of-life (typically 12–15 years for residential, 8–10 for commercial) we'll explain honestly whether it's worth continuing to repair. Often we can preserve existing wiring, sensors and bell-box while upgrading just the control panel and keypad bringing a tired system into the modern era for a fraction of a full replacement.
Take Over Existing Maintenance Contracts
If your current alarm company has been bought out, gone bust, become unresponsive or just keeps putting prices up, we can take over your maintenance regardless of who installed the system originally. Most takeovers happen seamlessly within a single visit.
Emergency Call-Out
For active faults (system in alarm, sounder won't reset, property unprotected after a break-in) we offer same-day or next-day attendance across the North West. Engineers carry universal test equipment and the most common spare parts on the van.